Welcome to the SOLEVED™ FAQ

• How do I track My Order?

• Are they suitable for wide shoes?
• Do I need a bigger shoe size to use these? They look quite bulky.
• I want to order, but I am not sure how to pick the right size.
• Should I put this on top of the previous sole or use these as insoles?

• Can I change my shipping address after ordering?
• Do you offer express or expedited U.S. shipping?
• Do you ship internationally?
• Do you ship to P.O. boxes or APO/FPO addresses?
• How do I track my order?
• How long does delivery take?
• What carriers do you use?

See all articles in ORDERING & SHIPPING →

• Can I use more than one promo code?
• Do you charge sales tax?
• How do I apply a discount code or bundle deal?
• Is my payment information secure?
• What payment methods do you accept?
• Why didn’t my discount apply at checkout?

• How long does it take to see results?
• How much weight do they support?
• Why should I buy your insoles, if I can get $15 drugstore insoles?

• How can I request assistance or alternative access to information?
• Is your website accessible to all users?

• Are they safe for people with diabetes or neuropathy?
• Can I use them for running, work, or all-day wear?
• Do they fit boots, sneakers, or dress shoes?
• How do I clean and maintain the insoles?
• How do I trim the insoles to fit my shoes?
• How long do they last with regular use?
• What conditions do they help with (e.g., plantar fasciitis, heel pain)?

See all articles in PRODUCT USAGE & FIT →

• Do I need to send the product back if I want a refund?
• How do I request a return or exchange?
• How long does it take to receive my refund?
• What if my order arrives damaged or incorrect?
• What is covered under the 12-month wear-out warranty?

• Can I order SOLEVED Insoles locally?
• Do you have verified customer reviews?
• How can I contact your support team?
• How do I know it’s not a scam?
• How do I know this isn’t a scam or copycat site?
• What are your support hours and response times?
• What if they don’t work for me?

See all articles in TRUST, RETURNS & POLICY →